The Importance of Performance Support for Manufacturing Companies
What is Performance Support?
Performance Support is a way to help people work faster and more efficiently. It is software that has a clear and easily accessible structure to the right information. Performance Support can help with knowledge transfer to facilitate the learning process. This is especially useful when it comes to specific knowledge for working with systems (machines or equipment) that can be complicated and difficult to explain.
Benefits of Performance Support:
1. Increased productivity:
Performance Support significantly increases employee productivity. Because they can get the answer to their question faster when they need it, they can solve problems faster, or even prevent them from happening in the first place, resulting in higher output.
2. Faster training:
Instead of requiring extensive training to understand all the ins and outs of a (new) system, the amount of information and complexity is reduced to the essence of a process, machine or problem. With quick, short instructions on what to do in case of deviations and malfunctions. This can not only speed up, but also increase the employability of the operator.
3. Improved quality of production:
There is better information, including the availability of “best practices” from experts and peers. This prevents “rejects” and improves quality.
4. More time for process improvement:
People are less concerned with firefighting, allowing more time for improvement plans and actions, for operators, technologists and mechanics alike.
5. More available knowledge:
People absorb the (complex) knowledge better and always have access to it through the software. This increases the level of expertise in your organization.
Case study
Performance support is thus designed to support employees in their workplace, giving them immediate access to the right information when they need it. It helps them solve problems, gain new knowledge, and improve their performance.
Read here how ELICIT Online is used as performance support at FrieslandCampina.
Download
Enter your details and receive these blog directly in your mailbox.
"*" indicates required fields
