What I discovered after capturing the experiential knowledge of more than 200 experts
Over the last decade, I have systematically analyzed and captured the tacit
know-how of over 200 experts in their fields, ranging from the design of wafer
steppers and hospitals, the machining of precision parts to the operation and
maintenance of process industry equipment and even a three stage steam engine.
The experts came from research and development, logistics, design/engineering,
manufacturing, and operations, field service and maintenance. Some even drive a
van and have a big rubber hammer to solve problems.
The Challenge
For the last decade, I have been engaged in knowledge capturing as a commercial
activity for my own businesses, outside the ‘safe’ academic environment in which
I started. When I started with the topic of knowledge capturing during my PhD
research at the University of Twente, I developed a theory and an interview
method to capture tacit knowledge from experts.
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