Three main tasks for an operator

1 – Process control

Production is going well when the product is produced within specifications, on time, and in the right quantity. Or as an operator would say, “It’s going well! But how do you know if things are going well, what do you look for?”

2 – Respond to deviations

When things threaten to go wrong with the process or product, what do you do? This can range from making minor adjustments to a process setting to immediately stopping production and putting all hands on deck!

3 – Know the cause and effect

What quality deviation requires what adjustment? The relationships between the settings an operator uses to control the process and the parameters that determine whether the process and product are good describe the cause-and-effect relationships of the process.

But what are the most important cause-and-effect relationships that every operator needs to know? And how do I make sure my operators know what they can adjust themselves and when to escalate to the team leader or TD?

Capture the essence

Capture the essence of your key assets and processes in an ELICIT Online Knowledge File. A ‘knowledge file’ shows the essence of process and quality control in an overview, including the most important cause-and-effect relationships. Each operator has immediate access to all relevant diagnostic knowledge and troubleshooting actions, and recognizes situations that require scaling up.

This allows each operator to perform the 3 critical tasks to do their job well and avoid unnecessary downtime and waste. New operators can also be trained more quickly.