Significant decrease number of help requests
With our clients, we see the following 3 main results after capturing and making available experiential knowledge with ELICIT Online.
1. Fewer requests for help; employees can now solve most problems on their own.
2. New employees are trained and ready to work faster.
3. Improved performance and reduced failure costs through better process and product control.
Here are a few real-world examples:
1 – Resolving technical breakdowns
Suppose an operator is standing in front of a machine that stops unexpectedly. Normally, this would mean a direct call to technical support or a process engineer. With ELICIT Online, however, the (new) operator has immediate access to the initial checks he needs to perform and the adjustments he can make independently. It also indicates when he needs to scale up to the Team Leader or TD. Thus, based on the recorded experience, the operator can now independently make an initial diagnosis and perform a simple repair or restart without delaying production any longer than necessary and without immediately calling the Team Leader or TD.
2 – Quality control and adjustments
When quality deviations occur on a production line, an operator may have needed help to make the appropriate adjustments to machine settings. Now, with 2 clicks, the operator can check which control steps to perform first, and which adjustments can and should be made by the operator. This enables the operator to make his own adjustments to process and quality deviations based on recorded experience, resulting in less waste and higher quality.
3 – Adjust raw material mix
If you observe a consistency problem with a product, the cause could be a variation in the raw material mix. Previously, this would require a lot of trial and error and consultation with experts. With ELICIT Online, operators can now check for themselves whether the problem is caused by the raw material mix. The operator then makes the adjustment, tests the result, and restores the desired product consistency without external help.
Wondering if we can help your business or want to learn more about how we do it? Check out one of our white papers, customer testimonials, or schedule a demo right now and we’ll be happy to show you!
Relevant subjects
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