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Common issues among machine builders

What are common issues during the commissioning & start-up phase of a new machine? And how can we help?

Commissioning & Start-up teams often encounter different circumstances in practice for which they have to find a solution; how do I secure this knowledge so that we quickly have the most appropriate solution available?

Commissioning & Start-up

The composition of the C&S teams often changes so that the knowledge and experience present varies and with it the course of the C&S process; how can I become less dependent on the composition of the team so that I do not incur unnecessary delays?
Make sure you record the knowledge of your best C&S experts and with this the most common deviations incl. solutions are available for all C&S team members. With this you will have the right knowledge and information available to the C&S team anywhere in the world 24/7.

Training the end users

An important and often final step in machine delivery is training the users. Often hands-on training must be provided at the customer’s site. How can I set up these trainings in a quick and standardized way so that the end user learns safely and quickly to operate the new machine independently?

Here there is a need for clear training standards and a test of skills and knowledge with which you can establish that everyone has successfully completed the training. The machine is often complex enough, so give the end users practical training and also provide a user-friendly performance support system which is available to the end users after the training. This will speed up the delivery of the new machine and give the end users the knowledge and information they need for optimal production.

Technical service

Which malfunctions can and should the customer solve himself and for which malfunctions should the machine builder’s Technical Service be called in? And how do you ensure that you are no longer dependent on that one expert within your Technical Service team?

Quick diagnosis and troubleshooting is key to minimizing machine downtime as much as possible. A high level of knowledge is key to this. Make sure that the right knowledge and information is available 24/7 anywhere in the world, not only for the customer, but also for everyone on your own Technical Service team. Wondering how we helped other machine builders with ELICIT Online? Look here for more info or request a demo right away and we’ll be happy to show you!

Relevant subjects

Significant decrease number of help requests

With our clients, we see the following 3 main results after capturing and making available experiential knowledge with ELICIT Online.

1. Fewer requests for help; employees can now solve most problems on their own.

2. New employees are trained and ready to work faster.

3. Improved performance and reduced failure costs through better process and product control.

What are organizations' top 6 challenges in capturing expertise?

Capturing expert knowledge is critical for organizations to succeed and stay successful. Whether capturing knowledge about internal processes or capturing knowledge from external experts, capturing this knowledge can be the difference between success and failure.

In this article, we will discuss the top 6 challenges companies face when capturing expert knowledge.

POKA, EZ GO, ManualMaster and ELICIT: What’s the difference?

Knowledge management tools all promise the same thing: capturing knowledge, supporting operators, and speeding up training. But how do they actually differ? And which problems do they solve for you? We discuss three well-known solutions, POKA, EZ GO, and ManualMaster, and compare them with ELICIT.