How many questions should you ask?
It turns out that it takes an average of 110 questions to describe an operator workstation in a knowledge file.
We also know from experience that an average of 20 parameters and 72 instructions are needed to describe the core, including process monitoring and control (see figure).
As more instructions are described, a picture emerges of the number of ways the operator can control the process. This can vary widely: fully automated plants sometimes have only a few, but on average there are 5 to 12.
Want to know more? Read our white paper 30 Years of Capturing Experience Knowledge in 4 Interviews here.
Relevant subjects
Significant decrease number of help requests
With our clients, we see the following 3 main results after capturing and making available experiential knowledge with ELICIT Online.
1. Fewer requests for help; employees can now solve most problems on their own.
2. New employees are trained and ready to work faster.
3. Improved performance and reduced failure costs through better process and product control.
A new machine
Do you recognize this? You bought a new high-tech machine, but ….
– You don’t have instructions and procedures for start-up and operation.
– You don’t have procedures for dealing with breakdowns.
– You don’t have a training schedule.
But you have a very tight deadline because the first production runs have already been sold….
The silver tsunami: Opportunity or threat?
As the Dutch population ages, with nearly 20% now over the age of 65, we face a challenge as well as an opportunity: retaining crucial knowledge within departments and teams. The increasing “gray pressure,” emphasizes the need to nurture and transfer the wealth of experience and expertise our senior colleagues possess.
More and more organizations are therefore developing a strategy to retain and leverage this knowledge before it is retired. Retain business critical knowledge to ensure organizational resilience and competitiveness.
Is ELICIT the right fit for your challenge? These three questions will tell you.
ELICIT works exceptionally well for specific knowledge challenges. However, this does not apply to every situation or organization. When is ELICIT the right fit for your challenge? These three questions make it clear.
Your experienced expert: an asset, or a bottleneck?
They walk your shop floor: those few senior operators who know the machines inside and out. When something goes wrong, they get the call. Great to have people like that, right? Yes, until they leave, get sick, or retire. And then it turns out your production grinds to a complete halt without them. How do you prevent that?
Kennis delen zit in ons DNA
