Why do our clients choose ELICIT Online, and how do they benefit?

Production at Total Packaging in Harderwijk is growing rapidly. New lines, new shifts, new employees and one experienced box maker whose knowledge the organization heavily depends on and who is nearing retirement. Dirk Bilardie (Manager Continuous Improvement) and Dave Kuijsten (Production Team Manager) explain how they are capturing that knowledge before he leaves the company.

The retirement of team leader Pieter (50.5 years of experience) confronted cheese producer CONO with a major challenge: how do we ensure that the knowledge of such experienced people is retained? Arthur van Esveld, Production Manager, and Mike Koster, the new Team Leader Cheese Production, explain: “With ELICIT, every operator has autonomy.”

The refined production process of natural vinegar at Burg Azijn (part of the Burg Group) used to exist mainly in the minds of a small group of master brewers. With the help of ELICIT, they reduce their dependence on specialists and achieve consistently high quality through a standardized approach.

JDE Joure is part of JDE Peet's, producer of a.o. Douwe Egberts coffee, L'Or and PickWick tea. Within the coffee factory of JDE in Joure is located the Liquid packaging department. Here, a liquid coffee solution for the hospitality industry is packaged. When a malfunction or problem occurs in the the packaging department, operators were not always able to solve it independently. A few very experienced operators have the necessary knowledge, as do the team leaders and the production manager. As a result, they were regularly overcharged when problems arose. Another wish of JDE was to increase the efficiency of this packaging line. JDE also wanted to increase the efficiency of this packaging line.

Lemoine Holland is part of the Lemoine group and specializes in hygiene products. A common challenge faced by Lemoine Holland in Emst: How do I get my operators to the level where they know what, how and when to adjust?

Mondi Heerlen is part of Mondi, a global leader in the sustainable paper and packaging industry. Mondi Heerlen produces release liner, a product used in the production of feminine hygiene products, among others.

Reginox expects major changes in its workforce and the labor market leading to higher employee turnover. Experienced employees are retiring and finding new personnel is a challenge. For Reginox a reason to work with ELICIT Online on knowledge management.

The company has gone through an ambitious growth program. A large-scale improvement process with a desired output: higher delivery reliability, higher output and a more consistent product quality. In order to achieve this, better training and a higher level of knowledge among the operators is necessary. That meant only one thing: investing in efficiency and in people.

FrieslandCampina Beilen develops and produces total solutions for the infant nutrition market, ranging from loose ingredients and basic powders to complete infant nutrition, including consumer packaging.

Van Merksteijn Fencing Systems ran into a number of problems in production. Breaking in new employees took a lot of time. Also, the training program for new employees was not available digitally. Another major pain point for Van Merksteijn was the lack of a uniform working method. In addition, employees have a lot of experience knowledge, but it was not recorded anywhere. That knowledge was in danger of being lost when they retired. Finally, operators were dependent on other, more experienced colleagues for breakdowns and other problems. That cost time, and therefore money.