Help, the expert is on vacation
During any holiday season, it is a challenge to keep all work and processes running as smoothly as possible. Often, a significant number of colleagues are absent, including the experts who serve as the answer to everyone else’s questions throughout the year.
How do you get through the holiday season as well as possible?
Dependence on expert knowledge
What we see in practice is that it is often during the holiday season that it becomes painfully clear how dependent you really are on the experts in your company. If he or she is away for a week or more, you are on your own and cannot call for help.
As a result, things may take too long, a customer may have to wait longer than you would like, or production may be delayed unnecessarily. Get the knowledge out of your experts’ heads and make it available to everyone.
It may be too late to do this before the holiday season, but you can use this time to take stock of the times and areas where you are missing out on the knowledge of the experts in your organization.
What went wrong?
Think of this holiday period as a kind of “0” measurement, and keep track of where the difficulties arose and what had to be done to resolve them.
- Did it take time?
- And money?
- And did the lack of expertise cause stress or other problems?
When everyone is back from vacation, put it on the agenda and discuss how people on your team experienced the vacation in this area. Now that you know what is missing, it is easy to do things differently next time. You will avoid stress, there will be fewer mistakes or cancellations, and these times when things can be more hectic than the rest of the year will still be good times in your company.
And taking it a step further, why would you want to do this just for the holidays? Because similar issues can arise every day. What if the expert gets sick, finds another job, or retires….
Solution
Wondering how we have helped other companies? Contact us and we will be happy to show you how to quickly and completely capture expert knowledge and make it available to all colleagues.
Relevant subjects
Vijf ploegen, vijf werkwijzen: de onzichtbare oorzaak van kwaliteitsvariatie
Vraag een productiemanager hoeveel werkwijzen er in zijn fabriek zijn, en hij zegt: één. Vraag het daarna aan drie operators van drie verschillende ploegen en je krijgt drie verschillende antwoorden. Hoe voorkom je grote verschillen in werkwijze en kwaliteit?
Significant decrease number of help requests
With our clients, we see the following 3 main results after capturing and making available experiential knowledge with ELICIT Online.
1. Fewer requests for help; employees can now solve most problems on their own.
2. New employees are trained and ready to work faster.
3. Improved performance and reduced failure costs through better process and product control.
Your experienced expert: an asset, or a bottleneck?
They walk your shop floor: those few senior operators who know the machines inside and out. When something goes wrong, they get the call. Great to have people like that, right? Yes, until they leave, get sick, or retire. And then it turns out your production grinds to a complete halt without them. How do you prevent that?
Train faster and more effectively
Manufacturing companies are constantly looking for ways to improve efficiency and productivity. Yet they often cling to outdated training methods.
Consider the long days spent in training rooms, where employees are inundated with information about complex machines and systems. The reality is that by the time we need that second cup of coffee, our focus is already lost.
Your operators are skeptical about ELICIT. And that’s actually a good sign
When you introduce a new system on the shop floor as a production manager or team leader, resistance is common. And that’s something to be happy about. It’s a sign that your people are thinking and engaged. You can use that to your advantage for a successful implementation. How to approach it? We explain.
Kennis delen zit in ons DNA
